1. TERMS OF USE

We love what we do; our mission is committed to pets’ happiness, health, and well-being. And also, how they look! That's why we have policies and procedures to assist with caring for your pets. We look forward to having them with us. You understand, by clicking the “Accept” button below represents your agreement to these Terms and Conditions respecting grooming services offered or provided to your pet.

Before you make a reservation and leave your pet with us, we want to make sure you are aware of the following:

(i.) This document explains important rights and obligations to your reservation, so please read them carefully and ensure you agree.

(ii.) By using this online reservation system (the " System ") and/or by bringing your pet to a Woof Gang Bakery® franchised location for a grooming salon or other services ("Services“), you agree to be bound by these Terms and Conditions, our Legal Notices, Privacy Policy, and other health and safety policies which appear in our stores. You understand that each Woof Gang Bakery® store is a franchised location that is independently owned and operated by the party identified above (the “Store,” “we,” or “us”) and is not owned or operated by the franchisor, Woof Gang Bakery, Inc. (the “Franchisor”)

(iii.) You understand that this Agreement is made with [franchisee], an independently owned and operated Woof Gang Bakery® franchisee, and not with Woof Gang Bakery, Inc., or any affiliate.

(iv.) You are responsible for any harm your pet causes to another person, animal, or property and you will look to the owner of an aggressor pet, and not to Woof Gang Parties (as defined below), for any injury or damage done to you, your family, your pet(s), or your property.

2. YOUR REPRESENTATION TO US

You represent and warrant to us that you are the pet’s legal owner and are responsible for all fees incurred at the Store for the Services performed. On your own behalf, on behalf of any co-owners of the pet, and anyone you allow to bring in or pick up your pet, you also continually represent to us each time you elect to have a Service performed on your pet:

(i.) Your pet has no illness, injury, or behavior problem (including aggressive or biting behavior) that has not been disclosed to us.

(ii.) To the best of your knowledge, your pet has no illness, injury, or behavior problems, such as aggressiveness or biting behavior, except for those that you have disclosed to us;

(iii.) Your pet meets the eligibility criteria for the Services requested; see Eligibility chart below;

(iv.) All of the information about you and your pet is true, accurate, and complete, and you will promptly update such information - especially about pet health, vaccinations, behavior, and how we may contact you;

(v.) Your pet has never killed or seriously injured another person, dog, or cat, and s/he has not been designated a vicious or dangerous dog by any entity;

(vi.) You have not knowingly misrepresented the breed of your pet;
(vii.) You will pay your bill in full, including any veterinary bills that the Store incurs in good faith on behalf of your pet during its stay; and

(viii.) Your pet has not had or been exposed to rabies, distemper, canine influenza, Bordetella, parvovirus, or another contagious disease within 30 days before beginning the Service.

3. RESERVATION ACCEPTANCE

A reservation does not guarantee that we will be able to provide Services to your pet. Your pet must meet all requirements outlined herein, including vaccinations, eligibility, good health, and behavior.

4. PAYING FOR SERVICES

You agree to pay us for the Services we provide to your pet(s) upon completion of the Services. Prices are subject to change without notice, and seasonal rates may apply. Salon pricing may vary depending on the breed, the condition of the coat, and the selection of additional Services at the salon.

5. ELIGIBILITY FOR SERVICES

For our guests’ safety and comfort, we reserve the right to refuse Services if your pet does not meet these criteria. Requirements may vary due to local laws or customs.

ELIGIBILITY CRITERIA ─ Description

AGE ─ 8 weeks & up
DOG VACCINATIONS REQUIRED ─ Rabies 1 or 3 years, Exception: puppies between 8 weeks and 16 weeks. All vaccinations must occur at least 48 hours before we provide Services.
DOG VACCINATIONS STRONGLY RECOMMENDED ─ DPP: 1 or 3 year, (distemper, parvovirus, parainfluenza) Bordetella: Every 12 mos. Canine Influenza
CAT VACCINATIONS REQUIRED ─ Rabies 1 or 3 years. Exception: kittens between 8 & 16 weeks.
CAT HEART CONDITION ─ Cannot accept
BULLY BREED RESTRICTIONS; EXOTIC AND/OR RESTRICTED PET SPECIES ─ We reserve the right to refuse service where species or breeds are restricted under any state or local law.
ON MEDICATION ─ Can only accommodate if the pet is well and not sedated but cannot administer medication
HUMAN AGGRESSIVE ─ We do not accept any pets who have displayed signs of unprovoked aggression, resulting in harm to another human and/or pet.
PET AGGRESSIVE ─ We do not accept any pets who have displayed signs of unprovoked aggression, resulting in harm to another human and/or pet.
FOOD AGGRESSIVE ─ Can accommodate (food is not given in the salon)
KENNEL AGGRESSIVE ─ Pet should be given an express groom.
TOY AGGRESSIVE ─ Can accommodate (toys are not given in the salon)
RECENT CONTAGIOUS ILLNESS ─ No contagious illness now or within the past 30 days
HEALTH CONDITIONS (HEART, LIVER, BLOAT, COLLAPSING TRACHEA, CANCER, DIABETES, ETC.) ─ It may be able to accommodate if the pet is strong enough for a groom. Express groom is strongly recommended.
SEDATION ─ No sedation
IN HEAT ─ Express groom only
PREGNANT ─ Cannot accept
UNALTERED ─ Can accommodate
LAMENESS (ABILITY TO WALK AND STAND) ─ Must be able to stand on own during the groom
RECENT SURGERY ─ Can accommodate if no stitches and has not been under sedation in the previous 24 hours
STITCHES, STAPLES, OPEN SORES, BANDAGES, REQUIRED CLOTHING, ETC. ─ Cannot accept
ELIZABETHAN COLLARS ─ Cannot accept
FLEAS/TICKS ─ Will be treated for F/T during the groom
BLINDNESS OR DEAFNESS ─ Can accommodate

6. ABOUT THE SERVICES

(i.) Service; Limited Warranty
We always try to do the best we can in relation to grooming, but our main objective is the well- being of the pets, even if it is to the detriment of aesthetics. We do not offer refunds for grooming Services. If, after the groom is complete, there is anything about the groom that you would like altered, please advise your Store stylist before you leave the Store. We are never offended by timely requests to make minor changes, so please ask. Within a 24-hour window from the completion of an appointment, if the Services have not met your satisfaction, please contact the Store about scheduling a “re-groom” appointment. If we believe our stylist adequately followed the original instructions given, there may be additional fees for a “re-groom’” appointment. After 24 hours of completion of an appointment, if you wish to have a Store stylist re-groom your pet, there will be additional fees.
THE LIMITED WARRANTY ABOVE AND RELATED REMEDIES ARE EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTIES EXPRESSED OR IMPLIED, WHETHER ORAL, WRITTEN OR IN ANY OTHER FORM. The Woof Gang Parties are not liable for special, indirect, incidental or consequential damages, including loss, damage, personal injury, or any other expense directly or indirectly arising from the Services provided. In all cases, the maximum liability of the Store for any and all damage is limited to the re-grooming option offered above and the Store will not be liable for any damages in excess of this maximum liability. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

(ii.) Late arrivals without notice (15 minutes late) risk losing their appointment without notice
Arriving late will affect the time it takes to groom, and a specific time frame can no longer be guaranteed. If the groomer decides the grooming session will still be possible 15 minutes past the time of the appointment, there will be an additional charge per fifteen minutes. We will only accept pets 10 minutes before the start of your appointment. If your pet is taken early, the Service will not begin until the allotted appointment time.

(iii.) No-Shows & Cancellations
No-shows and last-minute cancellations are subject to a no-show charge fee (per pet), which may be added to your next ticket. Prepayment for some fees will be required before another appointment is booked. We understand there may be emergency situations and will work with you, but not on a continued basis. Please be respectful of our time, as we are a by-appointment business, and another client could have taken your appointment if we had known. NOTE: Clients who are 15 minutes late risk losing their appointment without notice. The Store may refuse clients that have a history of late cancellations and/or no shows. If a payment is declined, the client will be required to clear any outstanding balances before being able to book another appointment.

(iv.) Parasites
If you suspect your pet(s) has fleas or ticks, prompt and thorough action on your pet(s) is needed. A flea infestation can lead to tapeworms and other health problems. If fleas are found during grooming, you will be charged an additional fee to properly treat your pet(s) with a natural product to kill the parasites. Please Note: The Store will not use pesticide dips or sprays on your pet(s). If ticks are found, we strongly suggest you ask a veterinarian to remove them and have your pet tested for Lyme Disease. Parasites are a health hazard to your pet(s) and humans.

(v.) Mat Removal
Pet(s) with matted coats need extra attention during grooming. Mats left in a pet’s coat will grow tighter, strangle the pet’s skin, or tear it open. The skin under matted fur is usually red, swollen, cracked, and dangerous to the groom. Matted coats and excessive undercoats cause various health problems for your pet. Matted fur does not allow for air circulation to the skin, which can cause hot spots, bacteria, and fungus infections. Fleas, ticks, and other parasites may lurk in the coat causing further skin infections. Matted fur also pulls and binds, which can cause pain to your pet. We will recommend shaving the local or the entire pet.
*Risks: It can be very difficult to remove and may require the pet to be shaved. When necessary, removing a heavily matted coat includes risks of nicks, cuts, or abrasions due to warts, moles or skin folds trapped in the mats. Heavy matting can also trap moisture and urine near the pet’s skin allowing mold, fungus, or bacteria to grow, causing skin irritations that existed before the grooming process. Torn skin from mats can also harbor maggots. As the pet’s owner you agree that the Store shall not be held liable for any cuts/nicks/grazes or any post groom effects caused while removing a matted/neglected coat.
*After removing mats: After-effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions, hot spots, hematomas, skin chewing, sunburn, or self-inflicted irritations/abrasions from excessive external rubbing, scratching, and head shaking and failure of the hair to regrow. Extreme mats on ears can cause hematomas from the lack of blood flow. The Store will be held harmless from any accident or issue involving Services provided. I understand that the hair length may have to be shorter than desired to remove all matting and for the safety and comfort of the animal.

(vi.) Shaving
I understand that the Store does NOT recommend shave downs (below #10 blade unless stated below) except when medically necessary, at the owner's request, or when the pet is so severely matted that, in our professional opinion, the matts cannot be combed or brushed out without causing the pet unnecessary discomfort and distress. Shaved pets are also prone to sunburn and windburn, and special precautions should be taken, like having sunscreen applied daily or keeping the sun out until the hair grows sufficiently to protect the skin. Shaving the hair of double-coated breeds could result in clipper alopecia, hair not growing back, and/or a change of coat texture. The Store is committed to taking every precaution to keep your pet safe while in our care.

(vii.) Behavior or special handling fees
In the case that your pet requires extensive time due to behavioral issues or special needs (more than one groomer for performance), a handling fee may be applied. The client will be solely responsible and will indemnify the Store, for all damages caused by the pet’s behavior.

(viii.) Late Pick-Ups
We do not have boarding facilities. If your pet(s) are not picked up by the end of your appointment, an additional kennel charge fee may also apply.

(ix.) Limitation of Liability

7. VACCINATION POLICY

The Store enforces strict vaccination and health requirements. The number of vaccination booster requirements for vaccinations can vary based on the age of the pet and state or local regulations. Vaccinations must be administered at least 48 hours before arrival under the guidance of a licensed veterinarian. By signing this agreement, owners verify their pet(s) is current on Rabies, Bordetella, Distemper, Parvo-Virus, and other vaccinations. Proof of Vaccination or current Titer testing shall be provided to the Store upon request, as well as current Veterinarian information. Special circumstances will be taken into consideration.

8. SAFETY WARNINGS

We want to make our stores safe for our pet parents, their employees, and pets. This means:

(i.) Contagious Diseases, Aggressive or Dangerous Pets
Animals bite: regretfully, many of our associates are in the bite zone while performing the Services. Owners MUST inform the Store if their pet(s) bites, has bitten, or is aggressive to people, other pets, or specific grooming procedures. If we feel it is necessary to do so for the safety of your pet, other pets, or our associates, we may use a muzzle on your pet or refuse/discontinue the Services. Muzzling will not harm your pet and protects both the pet and the groomer. The Store reserves the right to refuse/stop Services for such pet(s) at any time before or during the grooming process. The client understands that they will be held liable for all bites/injuries caused by their pet.

(ii.) Interaction with other dogs
While your pet is with us, s/he will come into contact with other pets (i.e., passing them in the walkways). While we do what we can to ensure that pets in our care interact safely, preventing every interaction is impossible. You are responsible for any harm your pet causes to another person, animal or property, and you will look to the owner of the other pet, rather than the Store, for any injury or damage done to you, your family, your pet(s) or your property.

9. EMERGENCIES

(i.) Veterinarian Authorization-Medical Emergencies
In the best interest of your pet(s), this agreement will give the Store permission to obtain immediate veterinary treatment for your pet should it be deemed necessary by the Store. We will do our best to contact you first, and then take your pet to the nearest available veterinarian. You agree to cover all expenses for such veterinary care upon signing this Agreement.

(ii.) Natural disaster
Every effort will be made to contact you or your agent to retrieve your pet in an emergency or natural disaster. The Store, at its sole discretion, is authorized to transport and/or to make temporary alternative arrangements to house and care for your pet until you or your agent can retrieve it. You understand it may not always be possible to evacuate your pet safely and that, while our associates are dedicated to the animals in their care, human safety must come first in a truly critical situation. That could mean in rare circumstances, that your pet must be left behind until an evacuation, if possible, can be safely accomplished.

10. GENERAL HEALTH AND STRESS

(i.) Pets with any underline condition and stress:
Even the healthiest dog can be affected by stress. Just the mere fact that your pet is being groomed or handled by a stranger can cause enough stress to complicate underlying problems like heart disease, arthritis, dysplasia, diabetes, bloat, infections, or other medical problems. Most of the Services we perform involve some level of stress, very little of which can be completely alleviated. If your pet has health problems or shows extreme anxiety, a professional salon may not be the right environment for your pet. The salon offers an Express Groom to minimize waiting and kennel time. If you fail to disclose information about any allergies and/or skin conditions, the Store, will not be held responsible for any irritation, patchiness, abrasions, or hair loss that may arise due to the grooming process. If you fail to disclose information regarding any physical and/or medical conditions (such as elbow or his dysplasia, epilepsy, etc.), the Store will not be held responsible for any injury incurred during the grooming process.

(ii.) Senior Pets:
Senior pets and pets with health problems have a greater chance of injury (including risk of death) and will be groomed for cleanliness and comfort in a manner that will not add to their stress. The Store may determine in its professional opinion (keeping the best interest of your pet in mind) that the only available option is to stop or modify the Services for the safety and well-being of your pet. If your pet needs veterinary care while in the care of the Store, the Store will make a reasonable attempt to contact you. If the Store is unable to contact you or if the nature of the pet’s status does not allow time to contact you, the Store may immediately obtain veterinary care for the pet, at your expense.

11. ABANDONMENT

For your pet's health, it is important that you or your agent pick your pet up at your scheduled time. If you fail to pick up your pet at the conclusion of the Services, we will try to contact you and your agent by telephone. Because the salon not equipped for overnight boarding, the Store reserves the right, in its sole discretion, to consider the pet abandoned if left overnight. You agree that the Store may, in its sole discretion, place the pet in foster care, transfer care to animal control or other law enforcement agencies, or arrange for other alternative care. You understand that you may lose ownership of your pet and that the animal may be adopted or, in rare circumstances, euthanized. You agree to reimburse the Store for all costs and expenses associated with such actions. Additionally, you may have to pay a fee to such entity to get your animal back if s/he is still available. Even if you abandon your pet, you will remain liable to the Store for all unpaid charges.

12. CUSTODY DISPUTES

State laws govern the ownership of pets. We will treat the person who brings an animal in for Services as either the owner or the owner’s agent. Generally, anyone authorized as an owner or an agent will be allowed to authorize charges and pick up of a pet. If we become aware of a custody dispute, we will exercise reasonable judgment based on the facts as we know them. In our sole discretion, we may require proof of ownership, a written property settlement agreement, or a court decree before providing a Service or returning a pet to you or your agent. We also reserve the right to turn the matter over to animal control, to the police, or to a government entity to allow them to resolve the dispute safely.

13. VISUAL RELEASE AND USE

All images, photos, and videos of the pet(s), taken during the stay in-store or during grooming, as well as their names, can be used by the Store or the Franchisor in any form or format, for use, at any time, in any media, marketing, advertising, illustration, trade or promotional materials, and are the property of the Store and/or the Franchisor.

14. DATA COLLECTED THROUGH FORMS; INCIDENTS

The Store generally will retain only the necessary information to complete a grooming appointment. You understand and consent to the use of your information for consumer marketing purposes we or our affiliates and the Franchisor may conduct. In addition, if your pet is suspected of having injured another person or animal, or you or your pet are involved in or witness an incident in our store, we reserve the right to give your name and contact information to animal control, to a treating physician or veterinarian, to the police, to health officials and other government agents, to insurance agents, or to others reasonably requesting the information with a need to know.

15. RELEASE

Except for the limited warranty obligations of the Store described above, you release and agree to hold harmless the Store Parties, the Franchisor, and their respective affiliates, parents, subsidiaries, officers, directors, employees, subcontractors and agents (collectively, the “Woof Gang Parties”) from and against any and all damages, expenses, claims and other liabilities, including damages and claims arising out of or relating to the Services provided or your or your pet(s) interaction in connection with the Store, that you may now have, hereafter have or claim to have against any of the Woof Gang Parties.

You acknowledge and agree, by clicking the “Accept” button below, that all the information you provided in this Agreement is accurate and compete, to the absolute best of your knowledge and that you have read, understand and accepted the terms stated above. You further acknowledge ownership of or accepting guardianship and thereby consenting to financial responsibility for the pet for which Services will be provided.

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