Credit and Return Policy

We are committed to providing an exceptional experience for our customers. If you encounter any issues with your order, please adhere to the guidelines outlined below to facilitate a smooth and efficient resolution process.

1. Filing a Complaint (e.g., missing items, incorrect invoice, quality issues)

- It is highly recommended that all products be inspected upon receipt.

- All complaints must be submitted within 72 hours of delivery.

- Complaints should be submitted through the following link: Credit / Return / Complaint Form

- Ensure that all required information is provided in the complaint form.

- You will receive a response within 48 hours of form submission.

2. Credit Requests

- Credit requests will only be considered if all required information is provided. Incomplete requests or those submitted beyond 72 hours of delivery will be automatically rejected.

- Upon approval, the store will receive an email notification, and the credit will be applied prior to the invoice being processed for ACH collection. Only the net amount (invoice amount minus credit) will be collected. 

3. Product Returns

- Products may be returned within 72 hours of receipt.

- All return requests must be submitted via the following link: Credit / Return / Complaint Form

- Returned products must be in their original condition, with all packaging (e.g., boxes, bags) sealed.

- Items should be shipped to the following address:

^{7540 Currency Dr. Orlando, FL 32809}

^{ATT: Eduardo Guzman}

- Please email the tracking number to: eduardo@woofgangbg.com

- Once the returned product is received and inspected, credit will be applied prior to the ACH collection process. Only the net amount will be collected.

- Items that are used, altered, or damaged after delivery are not eligible for return or exchange.

4. Exclusions and Limitations

- For Crumble Acceptance, WGB allows for a maximum of 10% product crumbles (by weight) in all incoming shipments. Any quantity of crumbles exceeding this threshold will be considered non-conforming. In such cases, issue a credit to the store for the weight difference exceeding the 10% allowance, based on the applicable product rate.
Example: If a 10lb bulk shipment contains 18oz of crumbles (11.25%), the 1.25% exceeding the 10% limit will be credited accordingly.
The store must to send pictures of the crumbled product weight to process the claim

- For Bulk Biscuits, no credit will be issued for crumbled products after use. Minor breakage is inherent to the product and is reflected in the pricing.

- Please carefully review ingredient lists provided in the Marketplace to avoid misunderstandings or product discrepancies.

- We reserve the right to deny returns that do not meet the criteria outlined in this policy.

By following these procedures, we aim to resolve any issues in a timely and satisfactory manner.

Thank you for your cooperation and for choosing our services.

Should you have further questions or require additional assistance, please feel free to contact us.